Assist. Prof. Dr. Mahmut Bakır
Mahmut BAKIR
Assist. Prof. Dr., Department of Aviation Management
Education: Ph.D., 2022, Anadolu University
Research Areas: Airline Marketing, Airline Management, Service Marketing, Passenger Services, Consumer Behavior, Marketing Research, Quantitative Research Methods.
Selected Studies: In 2018, she received her master’s degree with her thesis titled “An Integrated Approach to Evaluation of E-Service Quality in Airlines”, and her doctorate in 2022 with her thesis titled “Customer Satisfaction and the Effect of Predecessors on Customer Citizenship Behavior: An Intercultural Comparison”. “Application of Fuzzy AHP and Fuzzy MARCOS Approach for the Evaluation of E-Service Quality in the Airline Industry”, “How to Achieve Passenger Satisfaction in the Airport? Findings from Regression Analysis and Necessary Condition Analysis Approaches through Online Airport Reviews”, “The Role of In-Flight Service Quality on Value for Money in Business Class: A Logit Model on the Airline Industry” and “What can we learn from the JATM literature for the future of aviation post Covid-19?-A bibliometric and visualization analysis”.
He took part in the project named “Project Writing Training for PhD Students Studying in Civil Aviation Management and Management/Organization and Marketing” within the scope of TUBITAK 2237 Educational Activities Support Program. His national/international articles, book chapters and papers have been published in various journals and platforms.
Office: Sivil Havacılık Yüksekokulu
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Tel: +90 (362) 313 0055 | 2445